Xerox DocuMate 515 Betriebsanweisung PDF herunterladen (Seite 84)

DocuMate 515 Scanner User’s Guide 79

Maintenance

Troubleshooting

In addition to the troubleshooting information contained in this section,

please see the Readme file on your installation CD. The Readme file

contains additional information that may help you diagnose problems with

the scanner. Also visit our web site at www.xeroxscanners.com for

additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

• Is a cable loose or not plugged in securely? Inspect all cable

connections. Make sure all the cables are plugged in securely.

• Is the scanner’s status light on? Turn on the scanner’s power. If the

status light doesn’t come on, plug the power supply into another

electrical outlet.

• Is the scanner’s locking tab in the locked position? Slide the

locking tab to the unlocked position. If you tried to scan with the

scanner locked, you must restart your computer after unlocking the

scanner.

• Did you restart the computer after installing the software? If you

didn’t restart the computer, it may not have loaded all of the software

files. Try restarting your computer.

• Did you select another TWAIN source for acquiring images? If

you use multiple TWAIN devices with your computer, you may have

selected another source for images. Start the PaperPort software and

make sure TWAIN:Xerox DocuMate 515 is selected as your

scanner.

Problem: I got the error message: PaperPort cannot

allocate enough memory to perform internal critical

operations.

Close any other active applications so that additional memory is available.

If you click Continue, PaperPort moves the file to the PaperPort data

directory and renames the file with the prefix “bad.” This allows you to

recover the file later. To recover the file, import it into PaperPort by using

the Import command in the File menu.

Problem: The installation will not complete successfully.

A likely cause is that some driver programs are already installed on your

computer for another scanner. They are interfering with the installation

and One Touch options, and you need to remove those other drivers and

re-install your Xerox DocuMate 515 scanner. Please see the

documentation that you received with the other scanner for the steps to

remove its driver programs. After uninstalling the other scanner’s driver

programs, uninstall One Touch 4.0 using the steps on page 82, then

reinstall it using the steps on page 7.

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