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Troubleshooting
218 WorkCentre 7500 Series Multifunction Printer
User Guide
• Observe the paper tray fill line; never overfill the tray.
• Adjust the paper guides in all trays after inserting the media. A guide that is not properly adjusted
can cause poor print quality, misfeeds, skewed prints, and printer damage.
• After loading the trays, select the correct paper type and size on the control panel.
• When printing, select the correct type and size in the print driver.
• Store paper in a dry location.
• Use only Xerox
®
paper and transparencies designed for the printer.
Avoid the following:
• Paper that is specially designed for ink-jet printers with polyester coating.
• Paper that is folded, wrinkled, or excessively curled.
• Fanning transparencies before loading in the tray.
• Loading more than one type, size, or weight of paper in a tray at the same time.
• Loading punched paper or paper with folded corners or staples in the document feeder.
• Overfilling the trays.
• Allowing the output tray to overfill.
• Allowing the output tray to fill with more than a few transparencies.
Refer to the control panel Paper and Media Information Pages for information on supported paper, or
go to www.xerox.com/paper.
- WorkCentre 1
- 7500 Series 1
- NERGY STAR 2
- Contents 3
- 4 Paper and Media 37 4
- 5 Printing 57 4
- 6 Copying 71 5
- 7 Scanning 97 5
- 8 Faxing 129 6
- 9 Maintenance 157 6
- 10 Troubleshooting 189 6
- A Specifications 243 7
- General Guidelines 10
- Electrical Safety 11
- Printer Location 12
- Operational Guidelines 12
- Ozone Release 12
- Printer Supplies 13
- Maintenance Safety 14
- Printer Symbols 15
- Information 16
- Features 17
- Left-Front View 18
- Control Panel 18
- Left-Rear View 20
- Internal Components 21
- Office Finisher LX 21
- Professional Finisher 22
- Information Pages 23
- Energy Saver Mode 24
- CentreWare Internet Services 25
- Accounting 26
- Locating the Serial Number 27
- Installation and Setup 29
- Physical Connection 30
- Turning the Printer On 30
- Initial Printer Setup 31
- Installing the Software 32
- Other Drivers 35
- Paper and Media 37
- Recommended Media 38
- Ordering Paper 38
- Paper Storage Guidelines 39
- Trays Types and Weights 40
- Paper Types Weights 41
- Supported Custom Paper Sizes 42
- Standard Sizes Custom Sizes 43
- Loading Paper in Trays 1–4 44
- Envelopes 52
- Loading the Envelope Tray 53
- Gloss Paper 55
- Transparencies 56
- Printing 57
- Printing Overview 58
- Print Driver Help 59
- Windows Printing Options 60
- Macintosh Printing Options 61
- Printing Features 62
- Printing a 2-Sided Document 63
- 2-Sided Page Layout Options 63
- Printing Booklets 64
- Using Color Options 64
- Printing Cover Pages 65
- Printing Insert Pages 65
- Printing Exception Pages 66
- Scaling 66
- Printing Watermarks 67
- Printing Mirror Images 67
- Printing Special Job Types 68
- Sample Set 69
- Delay Print 69
- Saved Job 69
- Copying 71
- Basic Copying 72
- Selecting Copy Settings 74
- Basic Settings 75
- Selecting the Paper Tray 76
- Selecting Collated Copies 77
- Selecting Uncollated Copies 77
- Creasing Copies 77
- Folding Copies 78
- Hole Punching Copies 79
- Stapling Copies 79
- Image-Quality Settings 81
- Specifying the Original Type 81
- Selecting Color Effects 82
- Adjusting the Color Balance 82
- Layout Settings 84
- Selecting Book Copying 85
- Shifting the Image 85
- Erasing the Edges of Copies 86
- Inverting the Image 86
- Output Format Settings 87
- Creating a Booklet 87
- Including Covers 88
- Adding Inserts 89
- Specifying Exception Pages 90
- Adding Annotations 90
- Repeating an Image 93
- Advanced Copying 94
- Building a Copy Job 94
- Printing a Sample Copy 94
- Saving Copy Settings 95
- Basic Scanning 98
- Document Feeder 100
- Scanning to a Folder 101
- Scanning to a Private Folder 102
- Creating a Private Folder 102
- Retrieving Scan Files 103
- Adding a Scan Destination 104
- Scanning 105
- User Guide 105
- Setting Scan Options 107
- Selecting Advanced Settings 108
- Selecting Layout Adjustments 109
- Selecting Filing Options 110
- Building a Scan Job 111
- Scanning to an Email Address 114
- Setting Email Options 115
- Deleting a Scan Template 122
- Deleting Email Profiles 123
- Deleting Folder Profiles 124
- Using an Email Profile 126
- Selecting New Email Settings 127
- Using a Folder Profile 127
- Deleting Image Files 128
- Basic Faxing 130
- Document Glass 131
- Sending an Embedded Fax 132
- Adjusting the Contrast 135
- Setting Up Book Faxing 136
- Selecting the Starting Rate 136
- Sending a Delayed Fax 136
- Sending Header Text 137
- Polling a Remote Fax 139
- Polling a Remote Mailbox 140
- Building a Fax Job 140
- Sending a Server Fax 142
- Selecting Server Fax Options 143
- Adjusting Brightness 143
- Sending an Internet Fax 146
- Setting the Resolution 149
- Specifying a File Format 150
- Including a Message 150
- Adding an Individual Entry 153
- Adding a Group Entry 154
- Using Chain Dial 155
- Maintenance 157
- Maintenance and Cleaning 158
- Cleaning the Printer 159
- Cleaning the Feed Rollers 160
- Routine Maintenance 163
- Replacing Staple Cartridges 179
- Ordering Supplies 187
- When to Order Supplies 188
- Recycling Supplies 188
- Troubleshooting 189
- General Troubleshooting 190
- Restarting the Printer 191
- Printer Does Not Turn On 191
- Printing Takes Too Long 192
- Document Fails to Print 192
- Date and Time are Incorrect 193
- Scanner Errors 194
- Clearing Paper Jams 196
- Minimizing Paper Jams 217
- Troubleshooting Paper Jams 219
- Jams in the Document Feeder 220
- Paper Jam Message Stays On 220
- Duplex Unit Jams 220
- Clearing Staple Jams 222
- Clearing Hole Punch Jams 229
- Print-Quality Problems 230
- Print-Quality Modes 231
- Copy and Scan Problems 236
- Problems Sending Faxes 237
- Problems Receiving Faxes 238
- Control Panel Messages 239
- Control Panel Help 239
- Scan and Fax Alerts 240
- Maintenance Assistant 240
- More Information 241
- Online Support Assistant 241
- Specifications 243
- Standard Features 244
- Available Configurations 244
- Options and Upgrades 244
- Base Configuration 246
- Clearance Requirements 247
- Temperature 249
- Relative Humidity 249
- Electrical Specifications 250
- Printing Resolution 251
- Print Speed 251
- Processor 252
- Interfaces 252
- Regulatory Information 255
- Basic Regulations 256
- Turkey RoHS Regulation 257
- United States 258
- Other Countries 260
- Fax Send Header Requirements 261
- Data Coupler Information 261
- European Union 263
- New Zealand 263
- Product Safety Certification 265
- Material Safety Data Sheets 266
- Recycling and Disposal 267
- All Countries 268
- North America 269
- Note for the Battery Symbol 271
- Battery Removal 271
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